K2AEA Refund Policy

Thank you for shopping at K2AEA (K2AEA.com).Please read this policy carefully before purchasing any of our digital products, including educational software, MetaTrader indicators (MT4/MT5), source codes, scripts, and educational courses.1. No Refunds (All Sales Are Final)
Due to the digital, downloadable, and consumable nature of our products, all sales are final and non-refundable. Unlike physical goods, digital assets can be immediately downloaded, saved, and copied upon purchase. Therefore, once K2AEA provides you with access to the product including but not limited to download links, license keys, login credentials, or source code access, we cannot issue refunds, exchanges, or credits under any circumstances.By completing your purchase on our website, you explicitly acknowledge and agree that you lose your right of withdrawal or refund for these digital goods.2. Customer Responsibility
We want you to be completely satisfied with your tools, which is why we provide extensive information upfront. Before making a purchase, it is your responsibility to:Read Product Descriptions: Thoroughly review the product page, features, and capabilities.Verify System Requirements: Ensure you have the compatible platform (e.g., MetaTrader 4 vs. MetaTrader 5), a compatible operating system, and a stable internet/VPS connection if required.Review Educational Content: Ensure the course or tool matches your skill level and trading style.3. Exceptional Circumstances
While our policy is strictly "No Refunds," K2AEA values user satisfaction. At our sole and absolute discretion, we may review refund requests on a case-by-case basis under the following highly specific conditions:Double Purchase: If you accidentally purchased the exact same digital product twice in a single transaction, we will issue a refund for the duplicate purchase.Corrupted or Defective Files: If the downloadable file or software license is proven to be defective or corrupted, and our technical support team is unable to fix or replace the file within seven (7) business days of you reporting the issue, a refund may be granted.Note: A software indicator not generating winning trades or failing to match personal market expectations does not constitute a defective product and is not eligible for a refund.4. Technical Support and Troubleshooting
If you are experiencing technical difficulties installing, configuring, or operating your purchased software or indicators, we are here to help.Please contact our support team immediately. Most technical issues can be quickly resolved by our team without the need for a dispute. We expect users to cooperate with our support team (e.g., providing error logs, platform screenshots, or device details) to resolve any operational bugs.5. Chargebacks and Payment Disputes
We encourage our customers to contact us directly to resolve any issues or questions regarding their purchases.By purchasing from K2AEA, you agree not to file fraudulent chargebacks or payment disputes with your bank, credit card issuer, or payment processor (e.g., PayPal, Stripe). Filing a dispute for a digital product that has been successfully delivered and downloaded violates these terms. K2AEA reserves the right to:Permanently revoke your software licenses and website access.Report fraudulent disputes to consumer reporting agencies and payment processor blacklists.6. Contact Us
If you have any questions about our Refund Policy, or if you need assistance with a product you have purchased, please reach out to us:Email: [email protected]